Privacy Policy

1. Who We Are

This website is operated by Rocking Horse Ranch / Hay Hut Dealer, a licensed dealer for Hay Huts round bale feeders, located at 3046 North Bowden Rd., Avon Park, FL 33825. We refer to ourselves as "we," "us," or "our" throughout this policy.

If you have any questions about this Privacy Policy, please contact us at: [email protected]

2. Information We Collect

We may collect the following types of information when you visit our website or submit a form:

• Personal Information: Name, phone number, and email address when you submit a deposit payment or contact form.
• Payment Information: Payment details collected through our third-party payment processor (GoHighLevel / Next Level Horse Businesses). We do not store your full credit card information on our servers.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, browser type, device type, and IP address.
• Cookies and Tracking Technologies: We use cookies and similar technologies, including the Facebook Pixel, to track website activity and improve our advertising.

3. How We Use Your Information

We use the information we collect to:

• Process your deposit payment and fulfill your order for a Hay Hut feeder.
• Contact you to confirm your order and schedule local pickup.
• Respond to your inquiries and provide customer support.
• Send you relevant marketing communications (you may opt out at any time).
• Improve our website and advertising campaigns.
• Comply with legal obligations.

4. Facebook Pixel & Advertising

Our website uses the Facebook Pixel, a tracking technology provided by Meta Platforms, Inc. The Facebook Pixel allows us to:

• Measure the effectiveness of our Facebook and Instagram advertisements.
• Build custom audiences for retargeting campaigns.
• Optimize ad delivery to users most likely to be interested in our products.

The Facebook Pixel may collect data such as your IP address, browser information, and actions taken on our website (e.g., page views, form submissions). This data is shared with Meta Platforms, Inc. and processed in accordance with Meta's Privacy Policy.

You can opt out of interest-based advertising from Facebook by visiting your Facebook Ad Preferences or by using the Digital Advertising Alliance opt-out tool.

5. Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and enable advertising features. Types of cookies we use include:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Umami Analytics).
• Advertising Cookies: Used by the Facebook Pixel to deliver relevant ads and measure campaign performance.

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Payment Processors: GoHighLevel / Next Level Horse Businesses processes your deposit payment securely.
• Meta Platforms (Facebook/Instagram): Via the Facebook Pixel as described above.
• Analytics Providers: Umami Analytics for anonymous website usage statistics.
• Legal Authorities: When required by law or to protect our rights.

7. Data Retention

We retain your personal information for as long as necessary to fulfill your order, comply with legal obligations, and resolve any disputes. Order and payment records are typically retained for a minimum of 7 years for tax and accounting purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information (subject to legal obligations).
• Opt out of marketing communications at any time by contacting us.
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, hayhuts.com). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: